ORDER & DELIVERY INFORMATION
We use reliable courier service and full-time drivers to ensure prompt delivery and best conditions for our flowers and gifts.
In order for your order to be processed and delivered as smoothly as possible the key points to remember are:
1.100% accuracy with the recipient’s name and delivery details.
2.Include any extra instructions, if necessary.
3.Email or call the shop at any time during business hours with any queries you may have.
AREAS ‘GORGEOUS BLOOMS’ DELIVER TO AND DELIVERY CHARGES
Local area (North Shore area) : Neutral Bay, Kurraba Point, Cremorne, Cremorne Point - $15
Cammeray, Crows Nest, Mosman, North Sydney, Kirribilli, Milsons Point, Waverton, St Leonards - Delivery charges: $20.
Other areas in Sydney: please call our retail shop for more infomations
SAME DAY DELIVERY
Orders should be placed before 5:00pm in the recipient’s time zone when requesting same day delivery. For same day service after 5:00pm, call our retail store on +61 2 9904 1665 for special request delivery options if and when possible.
Any order received after 5:00pm will be delivered the following business day (unless a confirmation is received from us that we can still offer same day delivery) or on a day you specify.
VIP DELIVERY SERVICE
If your delivery is urgent, please call ‘Gorgeous Blooms’ on +61 2 9904 1665 for up to the minute advice on delivery availability!
A REQUEST CAN BE MADE FOR A SPECIFIC TIME FOR A DELIVERY
A specific time for a delivery can be requested but not guaranteed. We will endeavor to fulfill your request for a specific time for delivery but it is important to note that the more notice we have, the easier it is to fulfill any special requests you may have. Orders for deliveries to work places should be placed as early in the day as possible, or the day before.
WHAT HAPPENS WHEN A DELIVERY ADDRESS IS OUTSIDE OF THE GREATER SYDNEY AREA OR IN ANOTHER STATE IN AUSTRALIA?
‘Gorgeous Blooms’ has a network of preferred affiliate florists that we use for our state-wide and interstate floral delivery orders. They are familiar with our style of flower design and are committed to the same high standard of flower quality and design whilst our partners are among the best in the business, ‘Gorgeous Blooms’ cannot always guarantee the precise or exact presentation of the arrangement of flowers used. This is because other florists may stock different varieties of flowers and glassware and have slightly different designer styles. Therefore, when possible, we recommend that you choose the “direct delivery” option so that you can be assured of the ‘Gorgeous Blooms’ quality, variety and overall look of each order. We relay your order to them to be fulfilled the same day when ordered before 2pm (AEST).
YOU CAN SEND FLOWERS INTERNATIONALLY
Yes, your order for an international delivery can be placed with us. It is important to note that a minimum time of 48 hours is required to ensure delivery. It is of the utmost importance that all details are supplied correctly – although we check over every order before we send it we need your attention to ensure there are no problems in the country of placement. As well, you may be contacted by one of our staff members for any queries.
Alternately, when there are details or concerns about ordering flowers for overseas destinations, please call us or email us and we will gladly assist you.
WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
It is the responsibility and obligation of the customer to provide correct delivery details. If we identify an error, ‘Gorgeous Blooms’ will contact you to rectify it, but we cannot be held accountable in the case of a wrong delivery if an incorrect address is supplied. If your order has been delivered to a wrong address, because of incorrect details supplied by the customer, and the order is not recovered, ‘Gorgeous Blooms’ will not accept any responsibility for the loss.
If the order is recoverable and can be promptly picked up from the incorrect address and re-directed to the correct address there may be a re-delivery fee charged of up to $20.00. We will contact you immediately to let you know what has happened and will re-deliver at your request.
WHAT IF THE RECEIVER IS NOT HOME WHEN FLOWERS AND GIFTS ARE DELIVERED?
It is always best to either specify a time when you know the person receiving flowers is likely to be home or allow us to call the recipient to determine the best time for delivery. If the delivery is to an address with a unit number or to a hospital, we always call first to ensure that the recipient will be at the requested address, at the time of delivery. If the recipient is not home and our courier believes that the flowers can be left in a relatively safe place, he will and will then advise us. We will call the recipient later on in the day to make sure they have received their flowers. If it is not safe to leave we may instruct the courier to try later or to bring the flowers back to shop. There may be an extra fee charged for re-delivery. In any case, if there are any problems that we cannot rectify, we will call you immediately to agree on further action.
WHAT IF I WANT TO CANCEL MY ORDER?
You can cancel an order provided it is not already in transit for delivery. If flowers or gifts are in transit, there will be a $30.00 charge.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items or glassware may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.